Right of withdrawal


Withdrawal terms

You have the right to cancel this contract of purchase within fourteen days, without providing reasons. The period for withdrawl begins from the day in which you or a third praty has accepted the merchandise, lasting for and no longer than fourteen days from that day.

In order to act upon the right of withdrawl, you must inform Duphil S.r.l., Località Saline snc, 37017 Lazise (VR), Italy (duphil@pec.libero.it) with a clear explanation for the reasons for the withdrawl, via Post, mail or fax. You can use the model form, but it is not mandatory.

It is also possible to fill out the model form  and send it, or a different type of explanation, electronically through our website www.duphil.info. By doing this, it is possible for us to reply immediatly (i.e. via email), confirming the request for the withdrawl.

In order to keep the right for withdrawl, it is enough to send the request within the expiry of the terms.

Consequences of the withdrawl

When you withdraw from the contract, we have to refund all payments we have recieved from you, excluding the costs of transport, immediately and within fourteen days from the day we have recieved the request of withdrawl. The same method of payment will  be used, as through which the original transaction has been made, unless a different method of payment is requested. We will not charge in any case for the refund. However, we can deny to refund, until we have recieve the merchandise or the proof that it has been sent back to us, whichever has been received first.

The products have to be sent or given back immediately and in any case within fourteen days, from the day that you communicate us the withdrawl. The deadline is deemed, if the merchandise has been sent off before the period has expired. You have to bear the cost of transportation.

You are liable for any deprivation of value, caused by deterioration of the goods, characteristical or functional which can be traced back to misuse or bad storing.